About US

About UrbanSnout

At UrbanSnout, we believe pets are family.
Our mission is to transform the everyday life of pets and their humans through smart, stylish, and functional products that bring comfort, connection, and joy into modern living.

Our Purpose

To enhance the lives of pets and their owners with intelligent, design-driven solutions that make daily routines easier, happier, and more meaningful.

Our Vision

To become a global reference in pet lifestyle — blending innovation, design, and urban living to make caring for your pet more practical, beautiful, and fun.

Our Mission

We curate high-quality products that combine functionality, style, and well-being. Every item is thoughtfully selected to make life with pets simpler, smarter, and more connected.

Our Brand Pillars

1. Smart Functionality
Products designed to truly make daily life easier — for both pets and their humans.

2. Pet Lifestyle Aesthetic
Modern, minimalist designs that complement contemporary urban spaces.

3. Premium Quality & Curated Design
Every product is chosen for its durability, innovation, and superior craftsmanship.

4. Human + Pet Connection
We believe in strengthening the emotional bond between pets and their owners through experiences that bring joy and comfort.

5. Conscious Choices (Future Vision)
Whenever possible, we prioritize sustainable and ethical products — because style and responsibility can go hand in hand.

More Than a Pet Shop

UrbanSnout is not just another pet store.
It’s a lifestyle brand for people who see their pets as family — those who value design, practicality, and well-being as part of their everyday life. Whether it’s a sleek bowl, a smart accessory, or a stylish bed, each piece reflects a balance of form, function, and love.

For the Modern Pet Parent

Our community is made up of modern, urban, and connected pet lovers — people who live in vibrant cities around the world and seek products that match their aesthetic, rhythm, and values.

UrbanSnout — Smart. Stylish. Connected.
Because your pet deserves the best. And so does your home.

FAQ

NOUS SOMMES ICI POUR RÉPONDRE À VOS QUESTIONS

Combien de temps faudra-t-il pour recevoir mes commandes ?

Nous enregistrons actuellement un volume de commandes très élevé. Toutes les commandes seront expédiées sous 24 à 48 heures , et la livraison prendra environ 5 à 7 jours ouvrés selon votre localisation. Nous livrons dans tous les pays, à l'exception de certaines îles.

Les détails de livraison seront fournis lors du paiement et dans votre e-mail de confirmation .

Livrez-vous dans mon pays ?

Nous avons exclu les pays vers lesquels nous ne pouvons pas livrer du processus de paiement. Cela signifie que si vous pouvez payer, nous pouvons livrer dans votre pays.

Quelles sont les règles de retour ?

Vous pouvez retourner un produit, quelle que soit la raison, sous 14 jours garantis. Sans justification. Nous ne facturons pas de frais de retour ni de manutention. Il vous suffit de présenter l'étiquette de retour.

Livraison gratuite

Nous offrons la livraison gratuite dans le monde entier sur toutes les commandes.

Service client

Notre équipe du service client est disponible du lundi au vendredi de 9h à 18h

Paiement sécurisé

Nous proposons des paiements sécurisés via carte de crédit, PayPal et ShopPay.