FAQ

Q: How long will it take to get my orders?

Orders are processed within 1–3 business days (Monday to Friday) . After processing, delivery typically takes 4–8 business days , depending on your location. We ship to over 100 countries worldwide (including the US, Europe, and Brazil). Tracking details will be provided during checkout and in your confirmation email . Please note: Orders are not processed on weekends or public holidays.

Q: What are the return rules?

You can return a product within 60 days of delivery , as long as it is unused, in its original packaging, and with all tags attached. Return Shipping Costs: Covered by the customer, unless the item is defective or incorrect. Refund Processing: Once we receive and inspect your return, refunds are issued within 10 business days to your original payment method. Exchanges: Free for defective or incorrect items. For size or preference changes, please return the product and place a new order.

Frequently Asked Questions (FAQ) – UrbanSnout

At UrbanSnout, we know pets are family. Our mission is to make their lives — and yours — easier, healthier, and more stylish with smart, functional, and modern products. Here are the most common questions our community asks:

🛍️ Orders & Payments

1. How can I place an order?
Simply browse our catalog, add your favorite products to the cart, and complete your checkout securely at urbansnout.shop .

2. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure international payment options.

3. Can I cancel my order after purchase?
Yes, you can cancel within 2 hours of placing your order. If the order has already shipped, you’ll need to follow our Refund Policy.

🚚 Shipping & Delivery

4. Do you offer free shipping?
Yes! We offer free shipping worldwide on all orders.

5. How long does delivery take?
Orders are usually processed within 1–3 business days and arrive within 4–8 business days after shipping, depending on your location.

6. Will I receive tracking information?
Absolutely. As soon as your order is shipped, you’ll receive an email with a tracking link.

🔄 Returns & Exchanges

7. What is your return policy?
You can return items within 60 days of delivery if they are unused, in original packaging, and with all tags attached. Some exceptions apply (e.g., custom or hygiene products).

8. Who pays for return shipping?
Customers cover return shipping unless the product is defective or incorrect — in that case, we’ve got you covered.

9. Can I exchange an item?
Yes, we offer free exchanges for defective or incorrect products. For other cases, simply return the item and place a new order.

🐾 Products & Quality

10. Are UrbanSnout products safe for pets?
Yes. We carefully curate every product, prioritizing safety, durability, and premium quality materials.

11. What makes UrbanSnout different from other pet stores?
We’re not just a pet store — we’re a lifestyle brand. Our products combine intelligent functionality, modern design, and urban style, all while strengthening the bond between pets and their humans.

12. Do you plan to add sustainable products?
Yes! Sustainability is a key pillar of our brand, and we’re gradually expanding eco-friendly options in our catalog.

📞 Support & Contact

13. How can I contact UrbanSnout?

Email: contato@urbansnout.shop
Monday to Friday, from 08:00 am to 06:00 pm
Address: Rua Henrique Stefani, 761 - Canoas/RS AP 607 BL D CEP 92412-216

14. My question isn’t listed here. What should I do?
Reach out to our support team — we’re happy to help and usually reply within 24 business hours.

✨ UrbanSnout Promise:
Functionality, style, and well-being — all in the everyday life of your pet. Because your pet deserves the best.

FAQ

WE ARE HERE TO ANSWER YOUR QUESTIONS

How long will it take to get my orders?

Orders are processed within 1–3 business days (Monday to Friday).

After processing, delivery typically takes 4–8 business days, depending on your location.

We ship to over 100 countries worldwide (including the US, Europe, and Brazil). Tracking details will be provided during checkout and in your confirmation email.

Please note: Orders are not processed on weekends or public holidays.

Do you ship to my country?

We excluded countries we can not ship to, from checking out. This means if you are able to check-out, we can ship to your country

What are the return rules?

You can return a product within 60 days of delivery, as long as it is unused, in its original packaging, and with all tags attached.

Return Shipping Costs: Covered by the customer, unless the item is defective or incorrect.
Refund Processing: Once we receive and inspect your return, refunds are issued within 10 business days to your original payment method.
Exchanges: Free for defective or incorrect items. For size or preference changes, please return the product and place a new order.

Free shipping

We offer free worldwide shipping on all orders.

Customer service

Our customer service team is available Monday till Friday from 9am - 6pm

Secure payment

We offer secure payments using Creditcard, PayPal, and ShopPay.